Why are there deadlines for registration?

  • Due to the complexity of planning and truck capacities, we must have the necessary lead time. We encourage you to register early as prices increase closer to the month of your service. 
  • June service- increase by $35 on May 1st and $50 on June 1st 
  • July service- increase by $35 on June 1st and $50 on July 1st  
  • August service- increase by $35 on July 1st and $50 on August 1st 
  • We will do our best to accommodate late registrations, however we may not be able to accept registrations less than two weeks ahead of your estimated pick up or return date. 


How many bags can we ship to camp?

  • The pricing for both one-way and round-trip service includes two bags. You are welcome to send additional bags for a fee. 
  • There is no discount for only sending one bag. We encourage families to utilize the second bag when packing to avoid sending overweight baggage and being charged the overweight / oversized fee.
  • When packing the bags, please be aware that these bags are handled by our staff as well as the camp staff. If the bags are overstuffed, they may rip a lot easier from all the movement.


What are, and may I send, Super-Sized Duffels?

  • Duffel bags measuring over 44 inches in length or 20 inches in height are considered oversized. They are typically referred to as over-sized duffels, "Colossal,” "Monster," or "52" trunks." 
  • If your bags fit these descriptions, there will be a fee of $25.00 one way or $50.00 round-trip, per bag. 
  • Duffel bags weighing over 80 pounds are considered overweight and will incur the same fee. 
  • All oversized or overweight luggage that is not paid for prior to pick up will be billed accordingly and you will be sent an invoice after pick-up. 
  • Due to truck restrictions, it is imperative that we know ahead of time whether you are sending an oversized bag so we can reserve the required space in the truck.


Can I pay for baggage service with my credit card?

  • YES. Credit Cards are only accepted when registering online. Visit www.rbcampbaggage.com for online registration. 


Do we need to contact Camp Baggage to increase or reduce the number of bags we are shipping to or from camp?

  • If you increase the number of bags, please send us an e-mail with the change so that we can note it for our drivers, update our inventories, and email additional tag(s) if necessary. We will also email you an invoice for the additional bag(s). 
  • If you decrease the number of bags, please let us know so that we can cancel the additional tag and let our drivers know. 
  • If you are adding a bag last minute, we will email you a PDF of the bag tag to print and attach at home. Our drivers carry additional tags, and they will also be able to place a tag on the bag during pick-up. 
  • Please note that if we are not informed of the changes, our drivers will not pick up more bags than you registered for.


Do we receive baggage tags? 

  • We will mail personalized baggage tags to your home address provided, prior to the pick-up date. Tags for June service will be sent out in May and tags for July service will be sent out in June. 
  • We recommend that all bags have an alternative form of identification such as a name embroidered on the bag or a luggage tag. 
  • Please remove all old shipping tags from previous summers or travel. 
  • Campers using return service will not receive return tags in the mail. The tags will be given to the camp directly and the camp staff will attach them to the bags.


What happens if we misplace our baggage tags or need new tags? 

  • If you need new baggage tags, please send us an email and we will mail a new set of tags as soon as possible. 
  • Please keep in mind that the latest we can send out tags is two weeks prior to your pick up date. 
  • If the pick up date is less than two weeks away, we will email you a PDF copy of the tags for you to print at home and attach to your bags. Our baggage crew carries additional tags and will add tags to the bag during pick up. 


How long before camp starts do you pick up the bags? 

  • June - families in the Northeast should expect bags to be picked up around 10 days before the start of camp. Please keep in mind that camps beginning in June requires us to deliver bags 5-7 days prior to their opening day. These dates are provided by the camps. 
  • July - Families in the Northeast should expect bags to be picked up around 5 days before camp starts. 
  • All other areas should expect bags to be picked up around 14 days before camp start.


How will we know that Camp Baggage has picked up our bags?

  • We will leave a card by your door or in the location where your baggage was left, notifying you that your baggage is safely on its way to camp.


When will the bags be delivered home? 

  • Families in the Northeast can anticipate their baggage being delivered home around 3 - 7 days after camp ends. 
  • All other areas should expect baggage to be delivered home around 7 - 14 days after camp ends. 
  • Please keep this in mind when scheduling vacation or travel. You may need to provide us with alternate delivery instructions or send necessary items home with your camper. 
  • We do our best to get bags home as quickly as possible. 


Can we change our pick-up or return address after we register?

  • Pick-up - for pick-up address change, please email us at least two weeks prior to your pickup date and we will do our best to accommodate your request. 
  • Returns - please email us prior to July 1st for July return address changes and before August 1st for August return address changes. 
  • Once we have mailed return tags to the camp, we will no longer be able to change your return address.


Will we receive an exact pick-up and delivery date? 

  • Yes. Approximately two weeks prior to pick-up and delivery, you will receive final instructions via email, including the dates. 


Do we receive confirmation that our baggage has arrived at camp?

  • We do not send out an email confirmation when the bags are delivered to camp. 
  • Once the bags are picked up by our baggage crew they are taken to our warehouse where the bags are sorted into the correct trucks for delivery to camp. The bags are delivered to your child’s camp on the date we are designated by the camp. 
  • Our office will contact you if there are any issues with your bags. 


Will we receive a pick-up time window? 

  • We will email an estimated pick up time window around 3-5 days before your pick up date. 
  • The pick up time window is a courtesy and it is NOT A GUARANTEE.  
  • Times may change due to circumstances such as traffic, weather or mechanical issues. Our baggage crew will make every effort to pick up bags during this time window. Please keep this in mind if you have plans for the pick up day or have someone waiting for the pick up. 
  • Our office receives many emails and calls in the summer. We may not be able to provide you with an update if you are contacting us within your estimated time window. However, if your time window has passed, please send us an email and we will provide you with an update. Emailing us is the quickest way to receive an update on the crew’s arrival time. 


What are the earliest and latest times that Camp Baggage may pick-up and drop-off our baggage? 

  • The earliest our baggage crew will arrive is 7a.m. and the latest is 9p.m. Our baggage crew will make every effort to arrive before 6p.m. We will contact you if the crew anticipates arriving later than 9p.m.  


What if you picked up baggage at my neighbor's house an hour ago and you still have not picked up my bags?

  • There is no need to worry as we often have multiple trucks that cover the same service area.  


What do we do if we are not ready when the baggage crew arrives to pick up the bags? 

  • Please call or email us if your baggage was not ready for the pick up crew on your designated date. 
  • We will make every attempt to send a driver to pick up your bags with a $50.00 rescheduling fee
  • Please keep an eye out for your email with the pick-up details. It is possible that the email may go to your spam or junk folder. 


Do we need to be home during our pick-up or drop-off time? 

  • No. Our baggage crews are instructed to pick up and deliver the bags to the location designated on your registration form.  
  • If it is raining during your pick-up window and you are unable to leave the bags inside, please try to leave them somewhere protected from the weather. The crew will contact you if they have any issues. 
  • If you are not home during the delivery and it is raining, our crew will leave the bags in a covered area. 
  • Please contact us 24 hours in advance if you would like to change the location at your address where the bags will be picked up or delivered.  
  • If you would like the bags picked up or delivered to a closed garage, please email us your garage code in advance.  


What do I do if I need to change the location of my bags on pick-up day or delivery day? 

  • The baggage crews are instructed to search for baggage in obvious places such as front porch, back porch, side porch, or open garage if a customer is not home during the pick-up. Leaving a note for the driver is a great way to communicate any updates to your instructions. The crew will call you with any questions or issues. 
  • Please email us at least 24 hours before your pick-up or return date if you are leaving the baggage in a non-obvious place so we can update the baggage crew in advance.  


What do I do if my child decides to extend his or her camp session OR decides to leave early? 

  • Please email us as early as possible and we will assist you in making the necessary changes to your registration. 
  • Our crews are instructed not to take bags that are not previously registered for and on our inventory lists. Please let us know as soon as possible if your camper decides to leave early otherwise the bags will not be picked up. 


Can we send sports equipment? 

  • Yes. If your sports equipment cannot fit safely inside of your duffel bag, you can register and pay for an additional item. Packing your sports equipment inside of a box or bag is the safest way to send your items. The bag or box should be clearly labeled with your camper’s name and camp name. Please do NOT strap sports equipment to duffel bags as they can easily be damaged or become separated during transit. Camp Baggage is not responsible for sports equipment that is not properly packed.
  • All extra sports items will be charged according to the pricing listed below. It is very important that all additional items are paid for in advance so we can mail you the correct amount of baggage tags. This also ensures that we pick up and deliver the correct amount of baggage for your camper.  
  • Please email us if you will be sending sports equipment and we will update your order. We will also email an invoice for the additional payment.  
  • Sports Sticks- $50 per stick round trip and $25 per stick one way 
  • Golf Clubs Bags- $80 round trip and $40 one way  
  • Sports Bags/Boxes- $80 round trip and $40 one way 


Can we send three dresser drawers? 

  • Yes. The dresser can be full, but please make sure the drawers are taped shut and clearly labeled. The safest way to ship drawers is inside a box labeled with your camper’s name and camp name.  
  • The drawers are considered an extra item and are $50 round trip and $25 one way. Please email us if you are sending drawers and we will update your order. We will also email an invoice for the additional payment.  


Can we send a sleeping bag? 

  • Yes. We encourage you to pack sleeping bags inside of the duffel bag to avoid an extra item fee. 
  • Sleeping bags sent as an extra item should be packed inside of a smaller bag and clearly labeled with camper name and camp name. The extra item is $50 round trip and $25 one way.  
  • Please email us and we will update your order. We will also email an invoice for the additional payment.  


What does optional insurance cover? 

  • Baggage is insured against fire/theft at $200 per piece. Additional coverage up to $1,000 per piece is available for $40 round trip and $20 one way, per camper.  
  • The insurance does not cover damage to sports equipment or damage to baggage, or its content. The coverage is for fire or theft only. 
  • Please be careful when packing items, such as tennis rackets, sports equipment, and plastic bins or drawers, inside of your soft duffel bags. The bags are stacked inside of the truck and the weight of the bags could cause these items to break. We suggest that campers bring fragile items with them to camp on the bus or plane.  


What is your bag damage policy? 

  • Please keep in mind that your baggage will be moved by both our employees and your child’s camp counselors. Bag damage, such as rips at the seams, busted zippers, or small tears on the bottom, may occur if your bags are overstuffed or overweight. Camp Baggage is not responsible for replacing or reimbursing this type of bag damage. 
  • If you have a question regarding bag damage, please send us an email with photos within 14 days of baggage delivery.


What is your policy on tipping?

  • Gratuities for the crew are greatly appreciated and at your discretion. 


Do we need to lock our bags?

  • We suggest contacting your camp regarding their policy on locking bags.


UPS/FedEx 

  • Camp Baggage, on rare occasions, and at its discretion, may ship baggage home via UPS/FedEx. 
  • If your bags are being shipped with UPS or FedEx, we will contact you and provide you with tracking details as soon as they are available.